Shipping policy

DELIVERY TO ENGLAND:

Please note: Due to the recent coronavirus outbreak, we recommend that you allow up to 12  days to receive your order.

Standard delivery to England (5-14 days): Most standard orders are shipped via a completely trackable service. Your shipping confirmation email will contain a tracking number and a link that will allow you to check the status of your package. Normally, your order will be delivered within 5 to 14 days with this service. However, please allow up to 20 business days from the date it is shipped from our warehouse for your package to be delivered.

INTERNATIONAL DELIVERY:

Delivery times vary depending on the location of the delivery address.

International Standard Shipping: This method may not provide tracking and final delivery will be from your local postal service. If a trackable service is used, your shipping confirmation email will contain a tracking number and a link that will allow you to check the status of your package. Normally, your order will be delivered within 10 to 20 business days with this service, depending on your location. However, please allow up to 25 business days from the date it is shipped from our warehouse for your package to be delivered.

International express delivery: This method is fully traceable. Your shipping confirmation email will contain a tracking number and a link that will allow you to check the status of your package. Normally, your order will be delivered within 3 to 7 working days with this service, depending on your location. However, please allow up to 10 business days from the date it is shipped from our warehouse for your package to be delivered.

FOR ALL DELIVERY OPTIONS:

To qualify for standard delivery, your order must meet the criteria below. If your order exceeds one of these, the standard delivery option will not be available:

· Order must be less than 2 kg

· The order value must be less than £150

· The order must not exceed 60cm x 60cm x 60cm

Some more isolated addresses may result in longer delivery times. Delivery costs may depend on the weight and volume of your order.

If your order includes a personalized item, this may increase the time it takes to ship your order, regardless of the delivery service selected. The estimated shipping time for your order will be indicated in the cart.

Bespoke orders or personalized products may be shipped with a non-trackable delivery service. In this case, you must notify us within 40 days of the shipping date if you have not received it. We will not be able to help you after the 40 day period.

FURTHER INFORMATION

Application fees

Handling fees relating to warehouse storage and packaging costs may be applied in addition to shipping costs. These charges will be displayed in your cart.

Customs duty

Unless otherwise stated, all items are shipped from the UK and may be subject to customs charges when entering other countries. Any customs duties, clearance, taxes or freight charges must be the recipient's responsibility and we accept no responsibility for these costs.

We are unable to indicate what the thresholds and rates are for other countries, as these are determined by the respective governments and can vary significantly from country to country and even from item to item. the other. If, during delivery, additional costs are incurred, our carrier will contact you to arrange payment.

Different stock availability

If you have selected items with different availability times, we will ship your order when all items are ready.

Sending orders

Although we try to process and ship your order on the day of ordering, this is not always possible for the following reasons:

· Pre-orders: Pre-ordered products or products that are not in stock at the time of ordering will be shipped within the period specified on the website.

· Payment card checks: Sometimes we may need to do additional checks on your payment card, which could delay your order. This is to reduce the risk of fraud.

· Personalized items: Items requiring personalization, such as adding a name, number and badges, may take an additional 3 business days to ship.